Examlex
In services,customer satisfaction or dissatisfaction takes place during "moments of truth." Explain this statement and identify a moment of truth that you recently experienced.
Civil Rights
The rights of citizens to political and social freedom and equality, often protected under the law against discrimination or oppression based on race, religion, sex, and other statuses.
Protestants
Followers of Protestantism, a branch of Christianity that originated with the Reformation in the 16th century, emphasizing the authority of the Bible and justification by faith alone.
Jews
An ethnoreligious group originating from the Israelites or Hebrews of the ancient Near East, adhering to Judaism.
Diamond Necklace Affair
A scandal in 18th-century France involving a fraudulent transaction of an expensive diamond necklace, which tarnished the reputation of Queen Marie Antoinette.
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