The Kano Classification Scheme Segments Customer Requirements Into

question 85

Multiple Choice

The Kano classification scheme segments customer requirements into:

• A)responders, non-responders, and no opinions.
• B)internalists, externalists, and quasi-receptors.
• C)dissatisfiers, satisfiers, and exciters.
• D)non-necessities, necessities, and luxuries.

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Definitions:

Meaningful

Having significant, purposeful value or importance; capable of eliciting deep thought or emotion.

OTTFFSSENT

OTTFFSSENT is a mnemonic device used to remember the initial letters of the first ten numbers in sequence: One, Two, Three, Four, Five, Six, Seven, Eight, Nine, Ten.

Objective Reality

A state of actuality that exists independently of personal perceptions or beliefs.

Our Understanding

The collective knowledge and comprehension of a topic or subject by a group or society.