Juran Suggests Classifying Customers into Two Main Groups: the ____

question 44

Multiple Choice

Juran suggests classifying customers into two main groups: the ____ and the _____.

• A)vital few; useful many
• B)organizers; opportunists
• C)exciters; delighters
• D)internal; external

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Definitions:

Production

The process of creating goods or services by combining various inputs such as labor, materials, and technology to meet consumer demand.

Technical

Relating to the practical application of scientific knowledge, especially in industrial or commercial objectives, often requiring specific expertise.

Marketing

The process of exploring, creating, and delivering value to meet the needs of a target market in terms of goods, services, or information.

Organization Chart

A visual representation of the hierarchical structure of an organization, detailing relationships among its parts or positions.