Measurement of Customer Engagement Through the Feedback Process Helps the Organization

question 14

Multiple Choice

Measurement of customer engagement through the feedback process helps the organization in all of the following EXCEPT:

• A)discover customer perceptions of how well the organization is doing in meeting customer needs, and compare performance relative to competitors.
• B)identify market demographics to effectively segment the product market to achieve better results.
• C)identify internal work process that drive satisfaction and loyalty and discover areas for improvement.
• D)track trends to determine whether changes actually result in improvements.

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Definitions:

N

Common statistical notation representing the sample size or the number of observations in a dataset.

Binomial Distribution

A probability distribution that summarizes the likelihood of a variable to take one of two independent values under a given number of observations.

Probability Of Success

The likelihood of achieving a desired outcome or result in an experiment or project.

Random Variable

A variable whose outcomes are determined by chance, used in probability theory and statistics.