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In Addition to Supervisor Ratings, Jack Wants to Include Measures

question 17

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In addition to supervisor ratings, Jack wants to include measures such as absenteeism, number of customer complaints, and rate of sales growth.What are these measures known as?


Definitions:

Controllable Overhead Variance

Controllable overhead variance is the difference between the actual overhead costs incurred and the budgeted overhead costs that could be controlled.

Overhead Applied

The portion of overhead costs allocated to specific jobs or production activities based on a predetermined formula or rate.

Overhead Volume Variance

The difference between the budgeted and actual overhead costs due to changes in the level of production or activity.

Total Overhead Variance

The difference between the actual overhead costs incurred and the overhead costs that were budgeted or applied based on a standard cost system.

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