Examlex
Which of the following are the quality characteristics in services that are easily measurable as opposed to observable?
Hawthorne Works
A series of studies conducted at the Hawthorne Works in Chicago that looked into how different conditions affect the productivity of workers.
Western Electric Company
An American electrical engineering and manufacturing company that was the primary supplier for AT&T and its Bell System.
Lucent Technologies
A former telecom giant known for its innovations in telecommunications and networking equipment, eventually merged with Alcatel.
Hawthorne Effect
A phenomenon where individuals modify an aspect of their behavior in response to their awareness of being observed.
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