What Is One Way That CRM Can Maximize the Value

question 10

Multiple Choice

What is one way that CRM can maximize the value delivered to customers over time?

• A)by increasing productivity and decreasing costs throughout the company
• B)by monitoring the number of products that are returned or exchanged
• C)by breaking down how much revenue came from sales to existing customers
• D)by ensuring greater accountability of support staff through quantifiable measures

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Definitions:

Cancer

A broad group of diseases involving abnormal cell growth with the potential to invade or spread to other parts of the body.

Mental Age

A measure of an individual's cognitive ability compared to the average cognitive ability of an individual at a specific age.

IQ

Intelligence Quotient, a measure of a person's intellectual abilities in relation to others.

Dallas

A major city in the state of Texas, known for its historical significance in the oil and cotton industries and as the site of President John F. Kennedy's assassination in 1963.