What Is One Way That CRM Can Maximize the Value

question 10

Multiple Choice

What is one way that CRM can maximize the value delivered to customers over time?

• A)by increasing productivity and decreasing costs throughout the company
• B)by monitoring the number of products that are returned or exchanged
• C)by breaking down how much revenue came from sales to existing customers
• D)by ensuring greater accountability of support staff through quantifiable measures

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Definitions:

Self-Awareness

The conscious knowledge of one's own character, feelings, motives, and desires, which is essential for effective leadership and personal development.

Internal Moral Processing

The cognitive and emotional processes through which individuals discern and reflect upon their ethical beliefs and values to guide their behavior.

Balanced Processing

A cognitive approach in decision-making where a person considers all relevant information equally without bias toward any specific outcome.

Positive Psychological Capacities

Psychological traits or states that contribute to a person's resilience, optimism, and overall mental health, enhancing their performance and well-being.