Both Core Components and the Peripheral, Value-Added Supplemental Components Contribute

question 38

True/False

Both core components and the peripheral, value-added supplemental components contribute to customer satisfaction and dissatisfaction.

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Definitions:

Magnuson-Moss Warranty Act

A federal law in the United States that governs warranties on consumer products to ensure protection and rights for consumers.

Full Warranty

A comprehensive guarantee that a manufacturer or seller makes regarding the condition of its product, including a promise to repair or replace defective items.

Consumer Goods

Products that are purchased by individuals for personal or household use, rather than by businesses or for industrial purposes.

Oral Express Warranties

Verbal promises made by a seller to a buyer about the nature or quality of the product being sold.