Operational Excellence Refers to Companies That

question 75

Multiple Choice

Operational excellence refers to companies that

• A) are good at production, delivery, price, and convenience.
• B) pride themselves on quality and innovation.
• C) are willing to tailor their products to particular customer needs.
• D) are expensive but expected to pay off in long-term loyalty and enhanced customer lifetime value.

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Definitions:

Rationalization

The cognitive process of justifying behaviors or feelings with seemingly logical reasons, often avoiding the true reasons.

Introjection

Introjection is a psychological process by which an individual unconsciously adopts the ideas, values, or attitudes of others as their own.

Buck's Traction

A form of skin traction used in orthopedics to immobilize a part of the body, such as a fractured leg, to relieve muscle spasms and align bones.

Hypnagogic Phenomenon

Sensory experiences that occur at the onset of sleep, which may include seeing or hearing things that are not there.