There Is a Rule of Thumb That Says It Costs

question 15

Multiple Choice

There is a rule of thumb that says it costs _____ times more to acquire a new customer compared to maintaining a loyal one.

• A) 3
• B) 6
• C) 9
• D) 12

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Definitions:

Alzheimer's

A progressive neurological disorder that causes memory loss, cognitive decline, and ultimately the loss of ability to carry out simple tasks.

Reasonable Manner

Conducting oneself or carrying out actions in a way that is sensible, fair, and appropriate under the circumstances.

Noncompete Agreements

Legal contracts restricting an employee's ability to work in competing businesses after leaving an employer.

Trade Secrets

A plan, process, or device that is used in a business and is known only to employees who need to know the secret to carry out their jobs.