Customers Evaluate a Service Primarily by the Quality of the Human

question 50

True/False

Customers evaluate a service primarily by the quality of the human contact.

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Definitions:

Nursing as Caring

A perspective that views nursing fundamentally as an expression of caring for others, where nurturing and supporting well-being is the core of the profession.

Boykin and Schoenhofer

Scholars known for their contribution to nursing theory, particularly the "Caring as Nurturing: The Theory of Relational Caring Complexity."

Instrument of Nursing

A tool or method used in the nursing profession to aid in patient care and assessment.

Theory of Nursing

A conceptual framework that guides the practice of nursing, providing a systematic way to identify, understand, and treat patient needs within the context of their environment.