Which of the Following Dimensions of Quality,as Suggested by David

question 58

Multiple Choice

Which of the following dimensions of quality,as suggested by David A Garvin,refers to the degree to which physical and performance characteristics of a product match pre-established standards?

• A)Performance
• B)Reliability
• C)Conformance
• D)Durability

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Definitions:

Factory Equipment

Assets used in a manufacturing or production process, such as machinery and tools.

Factory Overhead

All indirect costs associated with manufacturing, excluding direct labor and direct materials.

Utilities Incurred

Costs accumulated from the consumption of utility services such as electricity, water, and gas.

Selling and Administrative Expense

Combined costs related to the selling of goods and the general administrative activities of a company, excluding production costs.