When Evaluating Service Quality,_____ Refers to the Knowledge and Courtesy

question 88

Multiple Choice

When evaluating service quality,_____ refers to the knowledge and courtesy of employees and their ability to convey trust.

• A) heterogeneity
• B) responsiveness
• C) assurance
• D) tangibility

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Definitions:

Gradual Modification

denotes the process of slow and incremental changes or adjustments, often used in the context of evolutionary biology or behavior modification strategies.

Adapted

Modified for a new use or purpose, especially in the context of items, processes, or ideas to better suit the needs or limitations.

Bidirectional

Describes a situation or relationship where influences or actions move in both directions between parties or factors, highlighting mutual influence.

Social Cognitive Theory

The view of psychologists who emphasize behavior, environment, and cognition as the key factors in development.