When Evaluating Service Quality,_____ Refers to the Knowledge and Courtesy

question 88

Multiple Choice

When evaluating service quality,_____ refers to the knowledge and courtesy of employees and their ability to convey trust.

• A) heterogeneity
• B) responsiveness
• C) assurance
• D) tangibility

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Definitions:

Pitch

A concise presentation aimed at selling an idea, product, or service, typically to potential investors or clients.

Volume

The amount of space that an object or substance occupies; or in financial terms, the amount of a particular asset traded within a specific timeframe.

Videoconferencing

A technology that allows people in different locations to hold face-to-face meetings without having to move to a single location physically.

Communication Benefits

Advantages gained from effective exchange of information, such as improved understanding, stronger relationships, and enhanced collaboration.