Service Quality Is Easier to Define and Measure Than the Quality

question 14

True/False

Service quality is easier to define and measure than the quality of tangible goods.

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Definitions:

Arouse

To stimulate or awaken a feeling, interest, or activity.

PCA Syringe

A syringe used in a patient-controlled analgesia pump, allowing patients to self-administer their pain medication within prescribed limits.

Nonpharmacological Intervention

includes diverse therapeutic actions other than medications aimed at improving a patient's condition or alleviating symptoms.

Pain Scale

A tool used to help users assess and communicate their pain intensity to healthcare providers, often ranging from 0 (no pain) to 10 (worst possible pain).