When Xerox Offers a Total Satisfaction Guarantee That Allows Customers

question 31

Multiple Choice

When Xerox offers a Total Satisfaction Guarantee that allows customers to return copiers for any reason, this is an example of:

• A)word of mouth.
• B)developing tangible clues.
• C)service bundling.
• D)none of the answer choices.

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Definitions:

Personnel Department Cost

Expenses related to the operation of a human resources department, including salaries, training, and benefits administration.

Step-Down Method

An accounting method used to allocate the costs of service departments to producing departments and other service departments in a sequence.

Support Departments

Units within an organization that provide essential services or support to the core operational departments but do not directly contribute to revenue.

Projected Long-Run Needs

Anticipated requirements of a business over an extended period, which influence operational and strategic planning.