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"Delivering on Promises" Relates to Which of the Following Dimensions

question 34

Multiple Choice

"Delivering on promises" relates to which of the following dimensions of service quality?


Definitions:

Intellectual Property

Legal rights which result from intellectual activity in the industrial, scientific, literary, and artistic fields, protecting creators' interests.

Privacy Laws

Privacy Laws are regulations designed to protect individuals' personal information and data from being misused, ensuring their privacy is respected and safeguarded.

Copyright

A legal right granted to an author, composer, playwright, publisher, or distributor to exclusive publication, production, or sale of their original works.

Whaling Attack

A whaling attack is a specialized form of phishing that targets high-profile individuals within an organization, like executives, with the intent to steal sensitive information or gain access to their networks.

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