The First Step in Understanding a Customer's Experience Is to Develop

question 66

Short Answer

The first step in understanding a customer's experience is to develop a ____________________map.

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Definitions:

Overcome Resistance

The process of addressing and mitigating objections or reluctance in order to persuade or achieve cooperation.

Price

The amount of money expected, required, or given in payment for something.

Persuasive Claims

Arguments constructed to persuade the audience by appealing to logic, emotions, or ethics to support a position or action.

Deductive Sequence

A method of reasoning or presenting information that starts with a general statement or hypothesis and proceeds to reach a specific conclusion.