In Stage Three of the Quality Movement Attention Shifts

question 57

Multiple Choice

In stage three of the quality movement attention shifts:

• A)from zero defects in products to zero defections in customers.
• B)to customer loyalty.
• C)to the conformance to standards or success in meeting specifications.
• D)both from zero defects in products to zero defections in customers and to customer loyalty.
• E)both from zero defects in products to zero defections in customers and to the conformance to standards or success in meeting specifications.

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Definitions:

Certifications

Formal recognitions provided by third parties, indicating that an individual or organization meets specific standards of quality, skill, or competence.

Registrations

Registrations refer to the act of enrolling or registering in a system, event, or database, often requiring the submission of personal or professional information.

Signify

To represent, stand for, or denote something, often through symbols or signs.