Business Marketers Track Customer Loyalty and Retention Because

question 36

Multiple Choice

Business marketers track customer loyalty and retention because:

• A)the cost of new customers is often far less than long-standing customers.
• B)all satisfied customers will remain loyal.
• C)the firm can identify opportunities for expanding the relationship.
• D)the cost of serving established customers usually increases.

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Definitions:

Real Property

A category of property that includes land and anything permanently attached to the land, like buildings or homes.

Life Estate

A type of property ownership or interest that lasts for the lifetime of the individual holding it, after which it passes to another designated party.

Life Tenant

A Life Tenant is an individual who has the right to use and benefit from a property during their lifetime, but does not have the right to transfer ownership.

Permanently Injure

To cause harm or damage to someone or something that is lasting and not expected to fully recover.