According to Tony Hsieh, CEO of Zappos, the Company Devotes

question 18

Multiple Choice

According to Tony Hsieh, CEO of Zappos, the company devotes the greatest amount of time to

• A) seeking new and unusual styles of shoes from all over the world.
• B) improving the website to make it faster, more interesting, and fun.
• C) seeking new markets that will go beyond the Internet.
• D) finding the fastest and least expensive modes of delivery for its products.
• E) finding ways to improve customer service levels.

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Definitions:

Nerve Impulses

Electrical signals that are transmitted along neurons, enabling communication within the nervous system.

Fluid-Filled Tube

A tube that contains a liquid which can be used in various mechanical or biological systems.

Hearing Loss

A partial or total inability to hear sound in one or both ears.

Hair Cells

Sensory cells located in the inner ear that are responsible for converting sound vibrations into electrical signals that can be interpreted by the brain.