Figure 8-4 -Consider Figure 8-4, Which Was Part of a Wendy's

question 32

Multiple Choice

Figure 8-4
-Consider Figure 8-4, which was part of a Wendy's survey that assessed fast-food restaurant preferences among present and prospective consumers. Question 3 illustrates which type of question format?

• A) dichotomous
• B) open-ended
• C) closed-end
• D) attitudinal
• E) semantic differential

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Definitions:

Exit-Voice-Loyalty-Neglect

A framework describing how people respond to dissatisfaction within organizations, where exit means leaving the organization, voice means attempting to change the conditions, loyalty means remaining loyal despite issues, and neglect involves reducing work effort.

Previous Experiences

Past events or occurrences that an individual has encountered, which influence their perceptions, behaviors, and decision-making in the present.

Organizational Commitment

The level of engagement and loyalty an employee feels towards their company or workplace.

Contractual Obligation

A legal agreement between parties that outlines duties, rights, and responsibilities.