One Reason Follow-Up Is So Important Is That Research Shows

question 273

Multiple Choice

One reason follow-up is so important is that research shows that the cost and effort to obtain repeat sales from a satisfied customer is roughly ________ that necessary to gain a sale from a new customer.

• A) one-quarter
• B) one-half
• C) the same as
• D) twice
• E) triple

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Definitions:

Managerial Position

It denotes a role within an organization that involves supervising others and overseeing the implementation of business strategies.

Opportunities

Situations or conditions that present possibilities for advancement, growth, or success in personal, professional, or organizational contexts.

Bureaucratic Rules

Formal regulations and procedures established by organizations or governments to control and manage operations.

Policies

Guidelines or principles that govern the operations, decisions, and actions within an organization.