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Figure 21-4
-Figure 21-4 above depicts the sales management process that involves three interrelated functions. Box A refers to
Nonverbal Messages
Communication without words, including gestures, facial expressions, body language, and tone of voice.
Universal Meaning
Concepts or symbols that are understood across different cultures or societies, often related to basic human experiences.
Meeting Outline
is a structured summary or agenda that outlines the topics, objectives, and timeline of a meeting.
Agenda
A list or plan that outlines the items or topics to be discussed or acted upon during a meeting or event.
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