Which of These Statements Could a Salesperson Use to Acknowledge

question 150

Multiple Choice

Which of these statements could a salesperson use to acknowledge and convert the prospect's objection into a reason for buying?

• A) "I think I might be able to explain that better to you after showing you this diagram."
• B) "Yes, you're right, it is lighter, but that is done intentionally to make your work easier."
• C) "That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
• D) "Where did you hear that? Your source must have erroneous information."
• E) "As I was saying…."

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Definitions:

Information-processing Technologies

Technologies utilized to gather, process, store, and disseminate information.

Design Dimensions

Fundamental aspects or characteristics that define and describe the structure, function, and scope of a design or system.

Centralization

The concentration of decision-making authority at upper levels of an organizational hierarchy.

Demand Instrument

A financial document or security that requires payment of the specified amount on demand by the holder, without specifying a particular time for repayment.