Inconsistency of Services Refers to the Idea That

question 110

Multiple Choice

Inconsistency of services refers to the idea that

• A) there is no regulation of service industries in terms of basic standards of quality.
• B) the quality of service provided by a firm is often inconsistent with its image.
• C) the performance of one employee may vary from the performance of another though the same firm employs both.
• D) training and standardization of service delivery procedures cannot be accomplished.
• E) services have a varying degree of durability.

---

Definitions:

Correlation Coefficient

A statistical measure that indicates the extent to which two variables change together.

Weak Relationship

Describes a connection or correlation between two variables or entities that shows minimal interdependence or association.

Correlation Coefficient

A numerical measure that indicates the extent to which two variables fluctuate together.

Strength

The quality or state of being physically strong, or the capacity to endure or withstand difficult conditions.