Organizations Attempt to Reduce Inconsistency in Their Services by

question 160

Multiple Choice

Organizations attempt to reduce inconsistency in their services by

• A) paying higher incentives to employees to encourage satisfactory performance.
• B) reducing incentives available to employees because of poor performance.
• C) reducing the customer contact points in the service delivery process.
• D) providing standardization and training.
• E) exercising better hiring practices.

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Definitions:

Personality Types

Categorizations of individuals based on their characteristic patterns of thought, feeling, and behavior.

Kinesthetic Learner

An individual who learns best through physical activity or movement, often excelling in hands-on tasks and remembering information through doing rather than seeing or hearing.

Example

A specific instance or illustration used to explain or support a claim or concept.

Model

A representation, either physical, mathematical, or conceptual, used to describe and predict real-world behaviors, systems, or phenomena.