As a Dimension of Service Quality, Responsiveness Is

question 74

Multiple Choice

As a dimension of service quality, responsiveness is

• A) the ability to perform the promised service dependably and accurately.
• B) the appearance of physical facilities, equipment, personnel, and communication materials.
• C) the willingness to help customers and provide prompt service.
• D) the knowledge and courtesy of employees and their ability to convey trust and confidence.
• E) caring, individualized attention provided to customers.

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Definitions:

Feeds

Materials or food given to livestock and poultry for nutritional purposes.

Civil War

A war between groups within the same country or state, often caused by political, social, or economic disagreements.

Farms

Land devoted to agriculture for the primary purpose of producing food and other crops; it is the basic unit in food production.

Economic Development

The process by which a nation improves the economic, political, and social well-being of its people through factors like industrial growth and education.