Shawn Had a Craving for Sushi So He Searched Yelp

question 212

Multiple Choice

Shawn had a craving for sushi so he searched Yelp for the name of a restaurant in his vicinity that serves this type of food. When he arrived at his destination, he was impressed with the menu posted outside the door and decided to go in. He was greeted with a smile by a hostess and then immediately seated at a well-appointed table where he was given a warm cloth for his hands. The food was beautifully presented, the rice was the perfect texture and temperature, and the fish was fresh and delicious. Halfway through the meal, he excused himself to go to the restroom. It was clean but the paper towel dispenser was empty. He returned to his table, finished his meal, and paid his check. The hostess said good-bye and asked him to return. The first point in his customer contact audit was

• A) searching Yelp.
• B) reading the menu on the door.
• C) being greeted by the hostess.
• D) being seated at his table.
• E) receiving his meal.

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Definitions:

Activating Event

An occurrence that triggers a psychological or emotional response, often discussed in cognitive behavioral therapy.

Spiritual Strengths

The inner personal qualities and resources that individuals draw upon from their spiritual or religious beliefs and practices.

Major Religious Traditions

The primary belief systems and practices around the world such as Christianity, Islam, Buddhism, Hinduism, and Judaism.

Conceptualizes

The process of forming a concept or notion about something in the mind, making abstract ideas or understanding concrete or general compositions.