List and Define the Five Dimensions of Service Quality Described

question 211

Essay

List and define the five dimensions of service quality described in the text.

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Definitions:

For-Profit Corporations

Business entities that operate with the primary goal of earning profits for their shareholders, differentiating from non-profit organizations.

Social Purpose Corporations

A type of business that integrates social or environmental goals with profit-making, aiming to address societal challenges through its operations and practices.

Smithsonian Institution

A group of museums and research centers administered by the United States government, known for its extensive collections and research in various fields.

Traditional Nonprofit

An organization that operates primarily on donations, grants, and volunteer support to serve a social, charitable, cultural, or educational purpose without pursuing profits.