The Customer Experience with a Service Should Be Managed to Ensure

question 10

Multiple Choice

The customer experience with a service should be managed to ensure it

• A) allows for spontaneity and not be too rigid or planned.
• B) will be unique to each individual customer's experience.
• C) stresses the similarities in style, function, and form of the organization's service relative to the top competitors in the industry.
• D) differentiates a service from other service offerings.
• E) will be independently judged by someone outside the firm to guarantee objectivity.

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Definitions:

Beaten Paths

Well-established or conventional routes or methods often followed due to familiarity rather than efficiency or innovation.

Employment Contacts

Written or verbal agreements between employers and employees detailing the terms of employment, including responsibilities, compensation, and duration.

Job Information

Data or details about occupations, including duties, required skills, trends, and available positions.

Voluntary Relocation

The act of moving or being moved to a new location based on the individual's choice without external compulsion.