Service Organizations Must Manage the Availability of the Offering, in Part

question 95

Multiple Choice

Service organizations must manage the availability of the offering, in part so that

• A) marginal costs exceeds marginal revenues.
• B) service encounters can identify planning gaps.
• C) demand matches capacity over the duration of the demand cycle.
• D) the price elasticity of demand is unitary.
• E) the service experience is consistent with the sharing economy standards of the organization's industry.

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