List and Define the Five Dimensions of Service Quality Described

question 211

Essay

List and define the five dimensions of service quality described in the text.

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Definitions:

Masculinity

A set of attributes, behaviors, and roles associated with boys and men, often emphasized as part of societal norms.

Body Cathexis

The emotional significance and satisfaction individuals attach to various parts of their bodies.

Dimorphic Markers

Biological and physical characteristics that differentiate males and females, including aspects of body shape and facial features.

Body Image

An individual's perceptions, thoughts, and feelings about their own body's appearance and physical capabilities.