Services Are

question 142

Multiple Choice

Services are

• A) philanthropic activities performed without expectations of monetary remuneration.
• B) the activities provided to complement a tangible good, such as technical support for a computer.
• C) the intangible activities or benefits that an organization provides to satisfy consumers' needs in exchange for money or something else of value.
• D) any activity required for the production of a good that cannot be completed "in-house" and must be outsourced to another firm.
• E) the human (nonmechanical) component that is part of the manufacturing process.

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Definitions:

Organizational Competencies

The combination of skills, knowledge, and behaviors that are critical for an organization to achieve its goals and be successful.

Core Capabilities

The essential skills, knowledge, and abilities that a company possesses, which give it a competitive advantage in its industry.

Competitive Advantage

The unique attributes or circumstances that allow a company to produce goods or services better or more cheaply than its competitors.

Strategic Vision

A clear, inspiring long-term goal or direction for an organization, intended to guide its decision-making and strategic planning.