Which of the Following Statements Is False Regarding Total Quality

question 128

Multiple Choice

Which of the following statements is false regarding total quality management (TQM) ?

• A) The adoption of TQM means that the organization is managed to excel on all dimensions.
• B) The adoption of TQM means that the customer ultimately defines quality.
• C) With TQM, managers determine the company's performance standards according to what is important to them.
• D) TQM is a management method focused on quality for the customer.

---

Definitions:

Endorsement

Public or official support, approval, or recommendation of a product, service, or idea.

Expert

An individual with comprehensive and authoritative knowledge of or skill in a particular area.

Passive Voice

The passive voice is a grammatical construction where the object of an action becomes the subject of the sentence, emphasizing the action or effect rather than the doer.

Poor Organization

A lack of structured arrangement or efficiency in managing tasks, resources, or structures, leading to chaos or inefficiency.