Quality Function Deployment (QFD) Is a Key to Improving Quality

question 1

Multiple Choice

Quality function deployment (QFD) is a key to improving quality through TQM because

• A) it is a method to optimally locate inspection stations in a manufacturing plant.
• B) it advocates functional silos for greater efficiency.
• C) it is a means of translating customer requirements into the appropriate technical requirements of a product or service.
• D) it strategically positions the quality function in an organization chart.

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