If You Were a Manager of a Department Store, What

question 52

Essay

If you were a manager of a department store, what are the five steps that you might take to change the organization's attitudes and values to promote the effective management of diversity?

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Definitions:

Social Leadership

Group-oriented leadership that builds teamwork, mediates conflict, and offers support.

360-Degree Feedback

A feedback process where employees receive confidential, anonymous feedback from the people who work around them, including peers, managers, and direct reports.

Directive Management Style

An approach to leadership where the manager makes decisions unilaterally and controls the work processes, often with little input from subordinates.

Experience of Flow

A mental state of deep immersion and involvement in an activity, where individuals lose their sense of time and self-consciousness, often resulting in high levels of productivity and creativity.