Define Customer Relationship Management and the CRM System

question 7

Essay

Define customer relationship management and the CRM system.

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Definitions:

Dakin's Solution

An antiseptic solution containing sodium hypochlorite, used in wound care to kill bacteria and clean infections.

Braden Scale

A tool used to assess a patient's risk of developing pressure ulcers.

Sensory Impairment

A reduction or loss of the ability to use one or more of the body's senses, including sight, hearing, touch, taste, and smell.

Skin Risk Assessment

Evaluation of an individual's risk factors for developing skin conditions or injuries, such as ulcers or infections.