Sales Includes

question 31

Multiple Choice

Sales includes:

• A) Welcoming a guest when they arrive at a hotel
• B) The housekeeping staff delivering an extra set of towels requested by a guest
• C) Thanking the guest for their stay in a hotel
• D) All of the above
• E) None of the above

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Definitions:

General Intelligence

Theoretical construct suggesting that a single factor underlies many cognitive abilities, including reasoning, problem-solving, and knowledge.

Literature And History

The study and interpretation of written works and past events, exploring how narratives, themes, and contexts reflect and shape societies.

Restructuring

In cognitive therapy, it refers to the process of identifying and changing irrational or maladaptive thoughts that lead to negative emotions.

Functional Fixedness

A cognitive bias that limits a person to using an object only in the way it is traditionally used, preventing them from seeing alternative uses.