When Trying to Improve Gaps in the Service Encounter, Management

question 17

True/False

When trying to improve gaps in the service encounter, management must raise customer expectations to a level higher than the service provided.

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Definitions:

Environmental Impact Statement

A document prepared to describe the effects proposed projects will have on the environment, required for certain actions by government agencies.

National Park

A protected area, established by a national government, for the enjoyment of the public and the preservation of wildlife and natural environment.

Carbon Dioxide Emissions

The release of carbon dioxide gas into the atmosphere, primarily from burning fossil fuels, which contributes to global warming and climate change.

Clean Air Act

A comprehensive federal law in the United States aimed at controlling air pollution and improving the nation's air quality.