When Pedro Bought His Tuxedo, He Asked to Have the Trousers

question 102

Multiple Choice

When Pedro bought his tuxedo, he asked to have the trousers hemmed. When he picked up his pants after they were altered, he noticed the seamstress just folded the pants under and hemmed them rather than cutting the extra material off as they had done in the past. Even though the service had been performed, he believed that it was performed in an unacceptable manner. This is an example of a(n) gap.

• A) performance
• B) delivery
• C) action
• D) knowledge
• E) education

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