A Business Philosophy and Set of Strategies, Programs, and Systems

question 15

Multiple Choice

A business philosophy and set of strategies, programs, and systems that focus on identifying and building loyalty with a firm's most-valued customers is called:

• A) customer decision area
• B) customer relationship management
• C) customer loyalty
• D) strategizing
• E) intratype competition

Grasp the differences in communication effectiveness among various platforms (email, chat formats, face-to-face, etc.).

Understand gender dynamics in virtual team interactions and electronic meetings.

Comprehend the relationship between job demands and employees' tendency to cyberloaf.

Understand the concept and features of enterprise social media platforms.

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Definitions:

Specialization

The process of focusing on and becoming expert in a particular subject or skill, or of businesses, regions, or nations concentrating on producing certain goods or services.

Opportunity Cost

The cost of forgoing the next best alternative when making a decision, essentially what is given up when choosing one option over another.

Specialization

The practice of focusing effort on a particular field or discipline, leading to increased efficiency and expertise in that area.

Cheese

A dairy product made from curdled or cultured milk, coming in various textures and flavors.