A Customer Relationship Management System Would Most Likely Be Used

question 15

Multiple Choice

A Customer Relationship Management system would most likely be used by a marketer to .

• A)identify niche segments
• B)customize product offerings
• C)assess competitors' clients
• D)pretest advertising campaigns

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Definitions:

Goal-Setting Process

A systematic approach to setting objectives that are specific, measurable, achievable, relevant, and time-bound (SMART) to improve performance and motivation.

Motivational Tools

Instruments or strategies used to inspire or encourage individuals towards achieving specific goals or performing at a higher level.

Self Confidence

Trust in one’s own abilities, qualities, and judgment.

Goal Difficulty

The level of challenge involved in achieving a particular objective, which can affect motivation and effort.