Involves a Five- Step Process Called DMAIC (Define,measure,analyze,improve,and Control)designed to Improve

question 19

Multiple Choice

involves a five- step process called DMAIC (define,measure,analyze,improve,and control) designed to improve quality.

• A)ISO 9000
• B)Total quality management (TQM)
• C)Kansei engineering
• D)Six Sigma
• E)ISO 14000

---

Definitions:

David Wechsler

A psychologist known for developing influential intelligence scales, such as the Wechsler Adult Intelligence Scale (WAIS).

Mental Age

A measure of intelligence test performance devised by Binet; the level of performance typically associated with children of a certain chronological age. Thus, a child who does as well as an average 8-year-old is said to have a mental age of 8.

Binet and Simon

Alfred Binet and Theodore Simon, psychologists who developed the first practical intelligence test, the Binet-Simon scale, to assess cognitive abilities in children.

Aptitude Test

A test designed to predict a person’s future performance; aptitude is the capacity to learn.