The Airline Industry Can Benefit from the Implementation of CRM

question 10

Multiple Choice

The airline industry can benefit from the implementation of CRM by .

• A)reducing phone call volume
• B)automating crucial information
• C)identifying favored destinations
• D)identifying flying patterns
• E)all of the above

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Definitions:

Lean Operation

A methodology focused on minimizing waste within manufacturing systems while simultaneously maximizing productivity.

Malcolm Baldrige

A set of standards for quality improvement established by the U.S. Department of Commerce, named after Malcolm Baldrige, the 26th Secretary of Commerce.

National Quality Award

is an award given to organizations that exhibit outstanding quality management and operational excellence.

Communication Problems

Challenges and barriers in the transmission of information among individuals or groups, leading to misunderstandings, inefficiency, and conflict.