When Communications Accurately Describe What Service Quality Is Provided and Can

question 57

Multiple Choice

When communications accurately describe what service quality is provided and can be expected,and consumers are still less than satisfied with the service,there is a gap between .

• A)consumer expectations and management perceptions
• B)service quality standards and consumer expectations
• C)expected services and perceived services
• D)expected services and needed services
• E)management perceptions and quality standards set by the firm

---

Definitions:

Current Assets

Assets that are expected to be converted into cash, sold, or consumed within one year or within the business's operating cycle, whichever is longer.

Cash Flow

The total amount of money being transferred into and out of a business, affecting its liquidity.

Receipts

Documentation of a transaction that provides proof of payment.

Disbursements

The act of paying out money, especially from a fund or account, for a specific purpose.