There Are Steps in Doing a Job Analysis

question 57

Multiple Choice

There are steps in doing a job analysis.

• A)three
• B)four
• C)five
• D)six
• E)ten

Recognize the importance and methods of maintaining a clean and professional appearance (tangibles) in service delivery.

Understand the concept of service gaps and strategies for mitigating them.

Appreciate the role of technology in improving service delivery and fulfilling customer expectations.

Acknowledge the significance of managing customer expectations to minimize service gaps.

---

Definitions:

Costing

The process of determining or calculating the total cost involved in making a product or providing a service.

Training Program

A structured and systematic plan of activities designed to enhance the knowledge, skills, and competencies of participants for professional or personal development.

Cost Groupings

The classification of costs into categories, often for accounting, reporting, or analysis purposes.

Cost-Effectiveness

A measure evaluating the relative expense of an intervention or action in generating a desired outcome or benefit, typically considering the most efficient use of resources.