On the Loyalty Ladder, You Want to Move Customers from the Advocate

question 30

True/False

On the loyalty ladder, you want to move customers from the advocate stage to the repeat customer stage.

---

Definitions:

Positive Performance Norms

Established standards or expectations within a group that encourage productive and beneficial behaviors among its members.

Team Productivity

The efficiency and effectiveness with which a team is able to accomplish its goals and produce desired outcomes.

Team Cohesiveness

The degree to which members of a group are bonded together, promoting mutual commitment and teamwork.

Role Conflict

A situation where there are incompatible demands placed upon a person relating to their job duties.