Which of the Following Steps Will Help Service Firms to Increase

question 129

Multiple Choice

Which of the following steps will help service firms to increase their quality control?

• A) standardizing the service-performance process
• B) providing complementary services to customers
• C) giving personnel authority in handling situations
• D) adopting differential pricing
• E) cultivating nonpeak demand

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Definitions:

Candy Company

A business entity that specializes in the production and sale of confectioneries such as chocolates, candies, gums, and other sweet items.

Probability

The measure of the likelihood that an event will occur, quantified as a number between 0 and 1.

Normal Distribution

A probability distribution that is symmetrically centered around its mean, showing that data near the mean are more frequent in occurrence than data far from the mean.

Acres

A unit of land area used primarily in the US, equal to 4,840 square yards or approximately 4,047 square meters.