Customers Today Want Separate Prices for Each Service Element and They

question 93

Multiple Choice

Customers today want separate prices for each service element and they also want the right to select the elements they want. The customers are said to be pressing for ________.

• A) complementary services
• B) perishable services
• C) variable services
• D) unbundled services
• E) shared services

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Definitions:

Flashbulb Memories

Vivid and detailed memories of a significant or shocking event, retained with great clarity and often felt with a strong emotional charge.

Nondeclarative Memories

A type of long-term memory that enables people to perform tasks without conscious awareness of these previous experiences, often referred to as implicit memory.

Episodic Memories

Memories of specific events or episodes, including the context in which they occurred, such as the time and place.

Script

A structured sequence of expected behaviors for a given situation, often used in cognitive and social psychology to understand how individuals navigate social settings.